Results-driven professional with experience in documentation services, customer service, and cargo operations. Currently working as a Liaison Officer, skilled in coordinating with clients and government agencies to process legal and business documents efficiently. Background includes handling AT&T customer support at Concentrix and managing cargo logistics for Korean Air. Holds a Bachelor’s degree in Aircraft Maintenance Technology and is a CAAP Aircraft Maintenance License Examination Passer with OJT experience in aircraft maintenance. Demonstrates strong communication, documentation, and computer skills, with proven ability to work in fast-paced environments while maintaining accuracy, compliance, and high service standards.