Customer Support & Reservations Specialist with strong experience in hotel, OTA, and cruise bookings, guest assistance, and high-volume inquiry management. Skilled in issue resolution, itinerary coordination, billing, payment processing, and ensuring accurate, seamless reservations.Proficient in PMS, CRS, GDS, CRM, and OTA platforms, with a proven ability to deliver fast, empathetic, and solutions-focused service. Experienced across FIT and group travel, supporting operational efficiency, guest satisfaction, and revenue goals.
