You're not looking for a VA who needs handholding. You need someone who reads the workflow, spots what's off, and handles it—without a five-step explanation.
That's what I do.
Seven years across e-commerce support, home care operations, moving industry coordination, and social commerce—all US and AU-facing, all night shift PHT. I've worked across enough different business types to get up to speed on yours fast and stay there.
What I handle:
— E-commerce CX: orders, refunds, replacements, disputes, and escalations across Shopify, Gorgias, Zendesk, and TikTok Shop
— Ticket triage, macro builds, and queue management—high volume, no bottlenecks
— Scheduling, ops coordination, and coverage gap management
— Lead qualification, appointment setting, and CRM records in Salesforce and GoHighLevel
— Shipment and volume estimations with 90–96% accuracy
— Content moderation and FYP trend awareness across TikTok US, UK, and AU
Night shift PHT—available across US, AU, UK, and CA time zones.
Long-term roles only. If you want someone who treats your business like it matters—message me.
