My name is -----------. I go by "Shelby".
I am efficient in what I do, so they say I am the person to go to. My 17 years of experience as a customer service representative made me an expert in creating a personalized resolution, which helps the company gain a better and more in-depth understanding of its current and potential customer base. I can't express how detailed and thorough I am when it comes to product and market research and data entry. Because I a-----------thodical, I prefer to work in a step-by-step manner. To stay ahead of the game in this line of work, you must be precise. I can keep your clients happy by keeping everything organized. It saves you time if the items you require are easily accessible.
As a Customer Service Expert, I can do the following:
Respond to emails and phone calls
Prepare customer spreadsheets and keep online records
Perform market research
Schedule meetings and book travel and accommodations
I am familiar with tools/apps/Software:
Microsoft Office, Canva, Toggl, Trello, Calendly, Google Sheets, Google Drive
Besides being a customer service expert, I have knowledge of online arbitrage. I've had my fair share of finding good deals for products at a higher price for a profit on another online marketplace.
I am eager to learn new skills because I believe that if you know more, you can do more. In my spare time, I practice by watching tutorial videos for popular freelance jobs. I am more than willing to go through training if necessary.
