Logistics and Sales Specialist experienced in freight coordination, carrier negotiations, and customer service. Skilled in TMS and DAT Load Board, with a strong focus on efficiency, compliance, and client satisfaction.
With a background in CSR role, an expert in handling customer complaints and inquiries, providing appropriate solutions and follow up to ensure resolution. Keep records of customer interactions using internal tools, as well as willing to go the extra mile to keep customers happy.
Has handled billing/payment inquiries, willing to troubleshoot general technical concerns, previously worked with a telco company and has a background in client retention.
