PROFESSIONAL SUMMARY:
Results-driven Healthcare Operations and Recruitment Leader with over 10 years of experience
supporting US-based clients. Specialized in Home Health Care Staffing and Pharmacy Benefit
Management (PBM), with deep expertise in insurance verification (Medicare, BCBS, Cigna) and prior
authorizations.
Proven track record in high-volume full-cycle recruitment and managing teams of up to 15 agents to
exceed KPIs within the BPO industry. Adept at leveraging advanced HR Tech and CRM tools to
streamline workflows and improve organizational efficiency
Customer Service, Technical Support, Sales Executive, Outbound Caller, Healthcare Administrative.
Verified
