I'm a Virtual Assistant with 6+ years of experience across customer support, travel coordination, and eCommerce operations — promoted twice for consistently ranking as a top performer. I've managed high-volume email, chat, and phone support, resolved escalated customer issues, and kept order/shipping/returns processes running smoothly for a major retail brand.
What I bring:
✔ Email, chat & phone customer support
✔ Order, returns & data management
✔ Flight/Itinerary booking, changes & cancellations
✔ Handling escalations and last- minute changes calmly
✔ CRM & ticketing systems for tracking bookings and requests
✔ Calm, accurate problem-solving under pressure
✔ Reliable and easy to manage remotely — minimal oversight needed
I'm looking for a long-term client relationship where I can take real ownership of day-to-day support work.
Verified
