With over 12 years of professional experience in customer service, sales development, business development, and inside sales, I have built a strong track record of generating qualified opportunities, developing customer relationships, and driving business growth across multiple industries in the United States and New Zealand.
My career began at Concentrix supporting T-Mobile USA, where I spent more than eight years advancing from Customer Service Representative to Team Leader and Escalation Team Lead. This experience strengthened my expertise in customer support, leadership, coaching, conflict resolution, performance management, and KPI improvement while developing a customer-first approach.
I later transitioned into sales, where I specialized in outbound prospecting, lead generation, account research, and pipeline management. Throughout my roles with GenSigma, Bluering Stencils, Fact Water Co., Stentech, and Road Ninja, I successfully executed multi-channel outreach campaigns through cold calling, email, LinkedIn, and CRM platforms to identify decision-makers, qualify prospects, schedule meetings, and create consistent sales opportunities.
My experience spans working with startups and established organizations in recruitment, manufacturing, technology, and service industries, allowing me to quickly adapt to different markets and sales processes. I have become highly proficient with industry-leading sales technologies including HubSpot, Salesforce, -----------, LinkedIn Sales Navigator, Instantly, -----------, ZoomInfo, Intercom, RingCentral, Nextiva, and ZeroBounce.
My core strengths include sales development, business development, lead generation, prospect research, CRM management, pipeline optimization, relationship building, customer retention, cross-functional collaboration, and sales process improvement. I am recognized for being adaptable, proactive, highly organized, and results-driven, with the ability to communicate effectively, build trust with prospects, and consistently contribute to revenue growth.
I bring a combination of leadership experience, technical sales expertise, and a consultative approach that enables me to thrive in fast-paced environments while helping organizations build predictable pipelines, strengthen customer relationships, and achieve sustainable business success.
