I support businesses and international clients with customer service, inbox management, CRM updates, lead tracking, and day-to-day administrative tasks so operations run smoothly and clients feel genuinely taken care of.
With 2 years of experience handling 70+ daily client interactions at Teleperformance and Foundever, I bring BPO-level discipline to a remote setup. I have managed high-volume phone, email, and chat support for US banking clients, conducted fraud investigations with a 98% resolution rate, and maintained a 97.67% quality score. I was recognized as a Top 4 Teammate for Process Quality out of my entire team.
Tools I work with daily: Salesforce, HubSpot, Google Workspace, Microsoft 365, Zoom, Slack, Notion, ClickUp, Asana, Canva, Zapier, and ChatGPT. I hold a HubSpot Service Hub Software Certification and a Google Digital Marketing Certificate, both completed in 2026.
I am available full-time and can work across CET, EST, PST, GMT, and AEST business hours. My home office is fully equipped with a 60 Mbps PLDT fiber connection, a Smart 5G backup, a noise-cancelling headset, HD webcam, and building generator access for zero downtime.
I am not looking for short-term projects. I am looking for a long-term working relationship with a client or team where I can contribute consistently, grow within the role, and become someone you can genuinely rely on.
What makes me dependable: I show up prepared, I communicate clearly, and I do not let things fall through the cracks. If it is on my plate, it gets done right.
If that sounds like what you've been looking for, send me a message. Tell me what your biggest bottleneck is right now, and I'll tell you exactly how I'd handle it
