I’m a Customer Support and SaaS Support Specialist with 5+ years of experience supporting US-based clients in fast-paced, high-volume environments.
I specialize in Salesforce CRM, technical troubleshooting, and multi-channel support across email, chat, and phone. I’ve handled complex customer issues, managed escalations, and consistently maintained strong performance metrics including CSAT and SLA targets.
In my current role, I focus on resolving issues efficiently while identifying root causes to reduce repeat tickets and improve workflows. I also work closely with product and engineering teams to ensure timely and accurate resolutions.
I also bring leadership experience as a former Team Leader, where I coached agents, handled escalations, and improved team performance.
I am fully equipped for remote work:
300 Mbps PLDT Fiber (primary)
100 Mbps Globe Fiber (backup)
Noise-canceling headset and HD webcam
Dedicated quiet workspace
I am reliable, detail-oriented, and committed to long-term work with the right client.
I am available to work US timezones and can start immediately.
Verified
