Managed secure digitization, indexing, and archiving of official records in compliance with data privacy and records management standards. Ensured accurate document classification, retrieval readiness, and proper handling of sensitive information while supporting efficient public records processing.
Over the past 4 years at Concentrix on the Razer account, I provided customer service via email, chat, and calls, ensuring accurate information, troubleshooting issues, and delivering prompt solutions to customer queries. My focus has always been on delivering exceptional support and customer satisfaction.
During my time at PlanetArt, I provided customer support through phone calls, emails, and chat, assisting customers with orders and inquiries for Christmas cards, birthday and wedding cards, ornaments, T-shirts, mugs, canvas art, and dolls. I ensured accurate order processing, resolved customer concerns efficiently, and maintained high satisfaction through attentive and professional service.
I am experienced in using customer support and technical tools such as Slack / Microsoft Teams, Zoom / Google Meet, -----------, Oracle and Admin CRM, Hubstaff, Google Workspace, Email platforms (Gmail, Outlook), Deepl, Unbabel to efficiently resolve customer concerns and technical issues while maintaining high service standards.
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