I started my career as a call center agent in 2016 and have since transitioned into working as a virtual hotel receptionist at a hotel in Springfield, VA. Over the years, I’ve spent a great deal of time communicating with clients through phone calls and video conferences, which has helped me become confident in my English communication skills—both verbal and written.
My personality is quite reserved. I prefer working independently and with minimal supervision once I’ve been properly trained and assessed. Despite my quiet nature, I’m a strong advocate for others and a reliable team player. I’m observant and can offer thoughtful feedback when needed. I also welcome constructive criticism, as I believe it helps me grow and improve in my role.
Skill Summary:
Customer Service Expertise:
• 7+ years of experience in client-facing roles, including BPO customer service and virtual hotel front desk operations
• Skilled in empathetic communication, problem-solving, and maintaining professionalism across diverse platforms
Creative Content Creation:
• Self-taught in photo and video editing using free tools and online tutorials
• Created engaging science-themed YouTube Shorts, reaching 500+ views on some videos
• Launched a TikTok page featuring blind-ranking food content with notable audience traction
Digital Product Design & E-Commerce:
• Designed and sold custom items via a print-on-demand platform, demonstrating entrepreneurial initiative and design sensibility
Social Media Strategy & Audience Engagement:
• Experienced in crafting content that resonates with niche audiences
• Strong understanding of trends, visual storytelling, and platform-specific formats (YouTube Shorts, TikTok)
Creative Passion & Adaptability:
• Lifelong love for art and visual expression
• Highly adaptable and eager to grow—bridging professional experience with creative ambition despite lack of formal training
