I am a highly experienced Customer Support and Fraud & Disputes Specialist with 9 years of professional experience, including 4 years in customer support and 5 years in disputes, fraud, and risk analysis. I currently work as a Team Lead Supervisor in a Disputes Risk Program, where I handle complex fraud and non-fraud transaction claims while ensuring accuracy, compliance, and high-quality decision-making.
My background allows me to effectively balance customer advocacy and risk protection, making informed decisions that align with company policies and regulatory standards. I am detail-oriented, analytical, and skilled in managing sensitive cases with professionalism and confidentiality.
I thrive in fast-paced environments and am committed to delivering reliable, high-quality results that help businesses reduce risk and maintain customer trust.
Core Services I Offer
Fraud & non-fraud dispute resolution
Chargeback and claims investigation
Risk analysis and transaction review
Customer support (phone, email, chat)
Account and billing support
Case documentation and compliance review
Quality assurance and decision validation
Team support and process improvement
Professional Experience Highlights
5 years of experience handling fraud and disputes in a risk-focused environment
Currently leading and supporting a disputes risk team
Strong accuracy and compliance record in claim decision-making
Proven ability to manage high-volume cases without sacrificing quality
Excellent communication and problem-solving skills
Skills
Customer Support | Fraud & Disputes Management | Risk Analysis | Chargebacks | Compliance | CRM Tools | Case Documentation | Quality Assurance | Team Leadership | Decision Making
Why Clients Hire Me
? 9+ years of combined support and risk experience
? Strong attention to detail and accuracy
? Professional and confidential handling of sensitive data
? Dependable, organized, and deadline-driven
? Experience in leadership and quality standards
