I am a highly organized and results-driven professional with over 3 years of experience in the BPO industry and healthcare support. I have handled a wide range of responsibilities including customer service, administrative support, medical virtual assistance, and training new hires. My core strengths include managing inbound/outbound communications, processing insurance verifications, front desk triage, and payment posting. I’ve supported U.S.-based healthcare accounts by handling claims, reimbursements, and member education, while ensuring HIPAA-compliant practices. In addition, I’ve led onboarding sessions as a Product Ready Trainer and managed training documentation, reports, and course tracking.
Key Skills & Tools:
Medical Virtual Assistance & Admin Tasks
Insurance Verification | Payment Posting | FD Triage | Appointment Scheduling | Graphic Design | Calendar & Email Management | Documentation | Reporting
Inbound/Outbound Phone Support (Healthcare & Telco)
CRM & Tools: Google Workspace, Microsoft Office, EMR/EHR systems, Trello
I am a fast learner, proactive, and committed to delivering high-quality work with minimal supervision. I’m seeking a long-term, remote role where I can support daily operations, streamline workflows, and add value to your team. I have a reliable internet connection (200 Mbps) and am available for full-time work in your preferred time zone.
