I am Romelette Mae D. Coquilla, a dedicated professional with 2 years of experience as a Virtual Assistant and 2 years in Customer Service and Chat Support with a local airline company. I combine strong administrative support with fast, high-touch customer care to protect brand reputations, drive sales, and keep operations running seamlessly.
Customer & Chat Support (2 Years): Proficient in real-time chat support, handling complex passenger inquiries, and resolving issues with existing bookings. Experienced in providing clear, empathetic, and rapid solutions through live chat and digital messaging channels.
Virtual Assistant Experience (2 Years): Skilled in general administrative support, daily workflow optimization, and executing virtual assistance tasks that keep business operations smooth and efficient.
Social Media Management: Experienced in growing social media accounts—particularly Instagram—using data-driven strategies, targeted campaigns, and direct customer engagement to turn chat inquiries into sales.
Listing & Revenue Growth: Proficient in enhancing product listings and executing digital marketing strategies to boost brand visibility and drive revenue.
Adaptability & Growth Mindset: A fast learner who easily adapts to new tools, software, and varied job responsibilities, making me versatile and quick to align with your business’s unique needs.
