Are you looking for someone who can organize your projects? Or are you looking for someone who can help you organize your team?
I am an experienced Team & Operation Manager with over 3 years of proven success in leading large teams and driving results. I have managed more than 60 employees in a fast-paced ticketing company, overseeing key projects and ensuring top performance. My approach focuses on strategic team structuring, performance management, and effective leadership.
I have extensive experience in generating significant revenue for a ticket brokerage business. By leveraging my skills in sales and customer relationship management, I consistently achieved monthly revenue of $70-80k, with peak months reaching $105k. I am dedicated to driving results and increasing profitability for my clients.
Key Achievements:
Led 60+ employees across multiple teams: I successfully created and structured 3 teams to handle various aspects of a project, assigning specific roles and responsibilities to each member. Each team was led by a Team Lead, with whom I collaborated closely to monitor KPIs and enhance team performance.
Improved processes through close team collaboration: I consistently provided clear instructions for improving systems and processes, focusing on achieving operational excellence. I worked hand-in-hand with Team Leads to ensure each tea-----------t its performance goals while maintaining high motivation and engagement.
Effective communication and performance tracking: I held monthly meetings with all employees to review team performance, discuss progress, and share insights on project sales. Additionally, I conducted weekly meetings with Team Leads to brainstorm system improvements, track individual outputs, and ensure optimal team performance.
Drove business growth through strategic projects: I spearheaded a project that significantly increased the company’s profits, which resulted in expanding the team and leading the recruitment process. I played a pivotal role in hiring, onboarding, and ensuring that new hires were seamlessly integrated into the organization.
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