TECHNICAL SUPPORT REPRESENTATIVE / WEBSITE MANAGEMENT / SUBJECT MATTER EXPERT
Experienced Technical Support Representative and a Subject Matter Expert with almost 11 years of experience resolving customer inquiries and providing technical solutions. Skilled in troubleshooting website issues and hosting management.
Work Experience
2022-Present
Subject Matter Expert
Product expert, contact resolution and quality support centric personnel. Assistant lead, mentor, and micro-managing a high-performing team, and results-driven work environment.
-----------??Email & Chat Support Technical Representative
Non-voice technical support representative
Sales representative
2013-2018
Technical Support Representative (Voice)
Providing technical assistance, answers customer’s queries and issues on their websites, email and domains in real-time. Promotes and maintain brand consistency across all markets and channels. Sales Representative
SKILLS
Domains & DNS
WordPress & CMS (CLI Trained & Shell Access Trained)
Hosting Management (Domains, DNS, Email & Website)
Website Development (Website Builder and Template based editor)
Ecommerce (Shopify, Ecwid, WooCommerce, DUDA)
Online Marketing / SEO / Email Marketing
SEO and Google services
Microsoft 365 and Google Workspace trained
Management
Lead assistant
Micro Team Management
Problem Solving
Effective Communication
Critical Thinking
Languages
Tagalog (Native)
English (C2 Level
German (Basic Level A1)
Above all mentioned, I am also willing to be trained on tools and other platforms that your business may need.
Thank you and looking forward on your response.
