I help businesses scale creative operations, improve customer experience, and optimize workflows through strategy, leadership, and process improvement. With 10+ years leading global creative teams, I specialize in removing operational pain points, improving performance, and driving measurable growth.
Key results include: +129% consultation scaling, +15% conversion increase, +71% sales growth, and +86.7% service revenue growth. I’ve also reduced handling time by 32% and cancellations by 16%, while improving quality and customer satisfaction.
I’ve led transformation programs impacting 300+ designers globally, enabled 600+ creatives across five hubs, and delivered 1,000+ website migrations and large-scale deployments. I also coach and mentor leaders, and design and facilitate trainings to strengthen performance and team capability.
As a Lean Six Sigma Black Belt, I bring a data-driven approach to building scalable, efficient, customer-focused operations.
What challenges are you facing right now? Let’s work together to turn them into opportunities and create real value for your business.
Portfolio: -----------/giacalpo
Linkedin: -----------/in/gia-calpo-----------
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