I am a highly motivated Client Intake and Legal Administrative professional with strong experience supporting client intake operations, optimizing onboarding processes, and contributing to law firm growth through client service and team leadership. Proven track record of managing high-volume lead pipelines, improving consultation conversion rates, and streamlining client onboarding while ensuring a seamless and professional client experience.
Experienced in handling inbound and outbound client communication, qualifying leads, scheduling consultations, and maintaining accurate CRM records. Skilled in training and onboarding new intake tea-----------mbers, monitoring performance through KPIs, and implementing workflow improvements that increase operational efficiency. Strong background in legal case management, attorney support, payment processing, and document management using MyCase, Lawmatics, Attorney Fuel, and Microsoft Office 365. Recognized for strong organization, leadership, and the ability to balance hands-on intake responsibilities with team and operational support
