Results-driven and customer-service-oriented professional with nearly 20 years of progressive banking experience, complemented by 3+ years of specialized virtual assistant support in inside sales and office administration. I excel at delivering proactive, accurate, and efficient support that helps businesses run smoothly and clients achieve their goals.
In my recent role as Inside Sales Support Virtual Assistant at ValveMan LLC, I managed end-to-end customer inquiries, quotation preparation, order processing, appointment logistics, returns & refunds, and basic bookkeeping (AR/AP) for an industrial valves supplier. I am known for building strong client relationships, providing timely follow-ups, and ensuring operational efficiency in a fast-paced B2B environment. Previously, as Office & Accounts Administrator for Shimmer Glass & Pressure Cleaning Co., I handled email management, appointment scheduling, van logistics, and seamless client communication.
My banking career — progressing from Bank Teller to Service Manager — gave me a rock-solid foundation in high-volume customer service, compliance, problem-solving, attention to detail, and maintaining professionalism under pressure. I bring excellent written and verbal English communication skills, strong technical adaptability with CRMs and support platforms, and a genuine passion for helping clients solve problems and succeed.
Reliable, organized, and always eager to learn, I am currently seeking virtual opportunities in customer support, sales support, order processing, administrative management, or client success roles. I thrive in environments that value proactive service, clear communication, and long-term client relationships.
Open to connecting with forward-thinking teams and businesses that prioritize exceptional client experiences. Let’s work together to drive results!
