IT Project Coordinator / Dispatcher Specialist: (6 years experience)

I?m an IT Project Coordinator and Dispatcher Specialist with 6+ years of experience supporting MSPs and IT service teams across the US, EMEA, and APAC. I specialize in end-to-end coordination?from intake and scheduling to technician dispatch, vendor management, and close-out reporting.

What I help you achieve:
? ? 100% coverage for field service and remote IT work
? ? Faster dispatch & response times
? ? SLA-compliant delivery with fewer escalations
? ? Clear communication between clients, technicians, and vendors

I work comfortably in high-volume, time-sensitive environments where missed details cost money and reputation. My approach is structured, proactive, and documentation-driven?so nothing falls through the cracks.

Core Expertise
? IT Project Coordination & MSP Operations
? Global Technician Dispatch (Field Nation, WorkMarket, Connecteam)
? Scheduling, Resource Allocation & Escalation Management
? SLA, KPI & Compliance Tracking
? Vendor & Stakeholder Coordination

Tools I Use to Keep Projects Under Control

ConnectWise, Zoho, Asana, -----------, Moovila, WorkMarket, Field Nation, Connecteam, Google Workspace, Microsoft Office

If you need a reliable coordinator who keeps projects moving, technicians accountable, and clients informed, I?m ready to step in and take ownership.