I am a meticulous, result-driven and client-focused insurance professional with a strong background in life insurance and non-life for claims processing, marketing, and customer service in the BPO industry.
My diverse background equips me with a unique blend of analytical, detail-oriented, excellent communication skills, driven by accuracy and efficiency, have a proactive approach to problem-solving, and client relationship skills that bring meaningful value to the company and the clients we serve. I also am passionate about contributing to organizational success and committed to continuous growth and learning.
With over a decade of diverse professional experience, I bring a well-rounded skill set that includes financial advising, exceptional customer service in both front-line and back-office roles, resolving issues efficiently, ensuring accuracy, integrity and compliance.
Certifications:• Microsoft Digital Literacy by Technical Education And Skills Development Authority (TESDA) on March 20, 2025 • Conducting Competency Assessment by Technical Education And Skills Development Authority (TESDA) on Sept 29, 2022 • LOMA Passer (Life Office Management Association) designated Associate Customer Service (ACS) Feb 25, 2019 and FLMI (Insurance Fundamentals) May 30, 2017 (Life Insurance- Sun Life Financial Inc)• Certified Investment Solicitor June 2016 to 2019 by Securities and Exchange Commission (SEC).• Completed Brighter Way Management System Yellow Belt training of Lean Six Sigma at Sun Life Financial Inc Sept 2016• IELTS Band score 6 ( Reading 5.5, Listening 5.5, Writing 6.0 and Speaking 6.5 )• Service Plus Workshop Dec 2013 by Sun Life Financial Inc.
