Senior Implementation Consultant/ Project ManagerBusiness Analysis & ConsultingRequirements gathering and analysisSystem configuration and customisationData migrationTesting and quality assuranceTraining and supportImplementing solutionsManaging client relationshipsProject Management - Odoo, Coupa, NetsuiteProject planningCommunication and reportingRisk managementQuality controlProject completion and follow-upCoupa Applicational Management Support
> Provided first-line support for Coupa-related issues, managing and resolving tickets submitted by users.
> Assisted users with system navigation, configuration, and troubleshooting through detailed ticket responses
> Monitored the ticketing system to ensure all issues were tracked and resolved within the agreed SLAs.
> Coordinated with the Coupa technical team to address complex issues and implement system enhancements.
Coupa Source-to-Pay Implementation
> Managed end-to-end system integration project implementation, focusing on Source-to-Pay.
> Provided functional expertise to clients during the implementation process, ensuring successful deployment and configuration of Coupa modules and other procurement systems.
> Enabled suppliers and maintained and updated catalogs within the Procure-to-Pay (P2P) system.
> Assisted clients in configuring to meet business requirements and design specificationsAssist in Go-Live activities, User Acceptance Testing (UAT), and Admin Training and Train-the-Trainer sessions.
> Demonstrated knowledge and expertise in supply chain and procurement cycles, utilizing tools such as COUPA and Zendesk to optimize processes.
Business Architect Senior Analyst
> Experienced in SaaS in Coupa for client supportSupport for B2B and B2C clients
> Full Cycle Implementation – Coupa Contract Lifecycle Management, Source-to-Pay, Procurement, Supply Chain and Supplier EnablementExperienced in Agile and Waterfall Implementation Methodology
> Handling Change Requests during and after implementationProviding overall end-to-end support configuration and implementation activities
> Analyzing and designing business processes/ design and mapping to the system
> Go Live, Testings, UAT, Admin Training and Train-the-TrainersCreation of Implementation Documents
Project Manager/ Account Manager
> Coordinate internal resources and third parties/vendors for the flawless execution of projects
> Plan, implement and ensure that all projects are delivered on time, within scope, and within budget
> Develop a detailed project plan to track progressScheduling of meetings for project implementation
> Report and escalate to management as needed
> Establish and maintain relationships with third parties/vendors
> Create and maintain comprehensive project documentationGather, allocate, and manage project team and project resources
> Report and present the project status to stakeholders, implementation team, and client side on progress as well as problems and solutions
> Implement and manage changes when necessary to meet project deliverables
> Evaluate and assess the result of the project
> Review ongoing reviews of business processes and develop optimization strategies.
Senior Consultant
> Business Requirements Gathering: Collaborate with clients to understand their business needs and gather detailed requirements for Coupa and ERP System
> Solution Design and Configuration: Design and configure Coupa and ERP solutions to meet client requirements, ensuring best practices and industry standards are followed.
> Project Management: Oversee the implementation of Coupa projects, ensuring timely and successful delivery.
> Process Mapping and Optimization: Map and optimize business processes to improve efficiency and effectiveness using Coupa functionalities.
> Training and Support: Provide comprehensive training to clients and internal teams, and offer ongoing support to address any issues.
> Client Communication: Maintain regular communication with clients to manage expectations and ensure satisfaction.
