Hi, I’m Maria Lee Dichos a results-driven Virtual Assistant with 5+ years of hands-on experience managing e-commerce operations, Amazon storefronts, logistics workflows, and multi-channel customer support for global brands. I don't just execute tasks. I anticipate problems, analyze patterns, and help businesses run smoother.
I'm a versatile Virtual Assistant with deep expertise in e-commerce operations, logistics coordination, and general business support. I've managed full Amazon storefronts, handled multi-channel customer service, processed fulfillment workflows, and supported executives across time zones, while keeping accuracy and responsiveness at the forefront.
Whether you need someone to manage your Amazon Seller Central, coordinate returns and undelivered shipments, lead-generate prospects, schedule and organize, or ensure your customers feel genuinely heard. I bring both the technical know-how and the people skills to make it happen. I don't just complete tasks; I anticipate problems before they grow.
Core Services:
Amazon Store Management
E-Commerce Operations
Logistics & Shipment Tracking
Lead Generation
Customer Service (L2)
Order Fulfillment
Social Media Management
Executive Support
CRM Management
Core Skills & Expertise:
*Customer Service Support
–(Airbnb) Handled complex, escalated cases, financial disputes, safety concerns, and policy exceptions for Airbnb guests and hosts. Final-decision mediator with empathy, analytical thinking, and strict policy adherence under time pressure.
*Virtual Assistance
– calendar management, email handling, data entry, and administrative support
*Amazon Management
– product listing, inventory monitoring, order fulfillment, and account health maintenance
*E-Commerce & Logistics Analyst, VA
-Managed undelivered shipments and carrier claims, coordinated return-to-sender processes with fulfillment teams, analyzed shipment data to identify recurring loss patterns, and provided multi-channel customer support (email, chat, phone). Maintained product listings for compliance and brand alignment.
*E-Commerce Virtual Assistant
-Oversaw the complete order lifecycle, fulfillment, shipping coordination, and post-purchase support. Maintained CRM records, generated performance reports, coordinated with finance for invoicing and warranty claims, and managed FAQs and remote support scheduling for a global printing solutions brand.
*Lead Generation Specialist
- Executed multi-channel outreach campaigns (email, social media, beauty forums), managed CRM pipelines, tracked conversion rates, and generated leads for lash certification courses, bridging marketing, sales, and customer engagement.
What I Offer:
Clear, professional, and brand-aligned communication
Strong problem-solving and troubleshooting skills
Ability to manage multiple priorities with precision and efficiency
A proactive, detail-oriented approach that ensures tasks are completed on time and to the highest standard
I am passionate about supporting businesses in achieving growth and efficiency. Whether it’s managing day-to-day operations, improving customer experience, or overseeing e-commerce projects, I ensure every task contributes to your success.
Let’s work together to take your business to the next level.
Verified
