Hi! I’m a Customer Support Specialist with over 5 years of experience in handling email, chat, and inbound phone support in fast-paced BPO environments.
I specialize in helping businesses manage customer inquiries, resolve issues efficiently, and maintain accurate records using CRM systems. I’ve worked as a Subject Matter Expert (SME), supporting escalations, training new tea-----------mbers, and ensuring high-quality customer service.
Here’s what I can help you with:
• Email and chat support
• Inbound customer support (no cold calling)
• CRM management and data entry
• Administrative support and documentation
• Customer issue resolution and follow-ups
• Reporting and task organization
I am highly organized, detail-oriented, and comfortable working independently in a remote setup. I have a reliable high-speed internet connection, a quiet workspace, and I’m open to working US, UK, or AU hours.
I’m looking for a long-term opportunity where I can support your business, improve customer experience, and contribute to your team’s success.
Let’s work together!
