I am an Operational Backbone for fast-paced teams, dedicated to ensuring that complex processes run smoothly, accurately, and on time. With over 20 years of experience spanning the Finance, Marketing, and BPO sectors —alongside specialized training in Real Estate Virtual Assistance—I specialize in bringing order to high-volume environments I specialize in bringing order to high-volume environments where precision is non-negotiable.
My career is defined by long-term loyalty and a track record of reliability, including a 10-year tenure at kgb and nearly a decade in the UK financial services sector. I thrive in the "details"—whether it's resolving unallocated payments, managing a shared inbox with 500+ daily tasks, or coordinating logistics for executive leadership.
Core Competencies:
Finance Operations: Revenue Integrity, Accounts Receivable, Remittance Allocation, and Audit-Ready Data Management.
Workflow Coordination: Task Allocation (SME), SLA Management, and Process Improvement (SOP creation).
Executive Support: "Gatekeeping," Calendar Management, and High-Level Administrative Coordination.
Data Integrity: 100% Accuracy in CRM/LMS Management and strict adherence to GDPR/DPA standards.
Tech Stack: Expert in MS 365 (Excel, SharePoint, OneDrive), Google Workspace, Zendesk, Jira, and various Financial/Collections CRM systems.
I am driven by the goal of "daily closure"—ensuring that every task is accounted for and every process is optimized for efficiency.
