I graduated with a bachelor's degree in Information Technology and I have 7 years of experience in IT Support. My role is to provide technical management assistance and perform other related functions. I provide instructions in utilizing software and hardware equipment to be used by our employees. I also promptly answer all issues sent by the workforce and coordinate with the various teams regarding technical reports and troubleshooting requests. I am often awarded as our team's best support of the month. My experience will help me give good service to my employer because I have the skill and experience that you're looking for. I am passionate and enjoy what I'm doing and would love to share the skills that I learned in this position.
Responsibilities:
• Configured hardware, devices and software to set up workstations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with users to achieve customer satisfaction.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Troubleshoot potential problems and -----------minated them before issues escalated or cascaded.
• Configured and installed computer systems for other sub-organizations.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Monitored systems in operation and input commands to troubleshoot areas.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Provided authorized users with technical support and advice regarding the proper use and functionality of the equipment.
• Identified the scope of the problem and provided operational and technical assistance to remedy it.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Uploaded new software, rolled out updates and applied patches to computers.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Checked and monitored system performance to maintain system integrity and documented and reported alerts.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
• Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
