With 18 years in the Business Process Outsourcing industry, including 11 years in leadership, I've built deep expertise in account and brand management, customer service, and coordinating across internal and external stakeholders to help clients hit their financial and organizational goals.
I'm organized, detail oriented, and analytical, using data mining and performance tracking to turn numbers into insights that help programs grow. I regularly build and deliver presentations for client business reviews, translating data into decisions that leadership and clients can act on.
I put a premium on strong working relationships, which has sharpened my relationship management, collaboration, and negotiation skills over the years, keeping both clients and teams engaged. Outside of the numbers, I'm also a creative, with hands-on skills in design, video editing, and photo editing, and I've recently been expanding into AI-assisted tools to keep my workflows efficient and current.
As a millennial, I'd like to think I inherited Gen X's strong work ethic while picking up Gen Z's resourcefulness along the way, a mix that keeps me both dependable and quick to adapt.
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