I’m an experienced professional with over 18 years in the BPO industry, specializing in customer service, administrative support, and client communications. My most recent role was as a Paralegal Agent for a U.S. law firm, where I handled disability benefits cases. I conducted client intakes, interviews, and verified medical and personal information. I also have experience as a Concierge Agent for WorldVentures/DreamTrips, managing bookings for hotels, tours, ground transport, and providing travel-related support. Previously, I worked as an Appointment Setter for Groupon and was promoted to Supervisor after one year. In the past, I’ve served as a Billing Agent for Convergys Philippines and provided customer support for clients.I am a Registered Nurse and highly adaptable to various remote roles. I take pride in my professionalism, attention to detail, and ability to deliver quality results while managing multiple tasks efficiently.
