Results-driven professional with 12+ years of experience in business development, client services, quality assurance, compliance, customer service, and administrative support. Experienced in client relationship management, property management communications, data analysis, reporting, CRM management, process improvement, and cross-functional coordination.
Strong background in quality assurance, KPI analysis, compliance, and operational support, with proven ability to identify issues, improve processes, maintain accurate records, and manage multiple priorities. Experienced working independently in remote environments and collaborating with clients and internal teams. Proficient in Microsoft Office, Excel, Outlook, Power BI, Google Workspace, and business reporting tools.
Known for being detail-oriented, proactive, adaptable, and solutions-focused, with strong communication, problem-solving, and organizational skills.
