Operations & Client Support Specialist | Insights and Planning Strategist | Workflow & Process Optimization
I enjoy keeping things organized and making sure projects run smoothly.
I’ve supported teams and clients overseas, helping with everything from onboarding and event coordination to research, content prep, and client communication. I’m comfortable working independently, managing multiple tasks, and finding ways to make systems more efficient. I’ve also started using AI to improve workflows and create better outputs.
My goal is always to bring structure, clarity, and a smooth process to every project I work on.
SKILLS
Administrative and Project Coordination
Client Communication and Support<8efe80624d780eba0c6493ec45140364>;Email and Calendar Management Online Research and Data Organization
Process Improvement and Task Automation
AI-Assisted Content and Workflow Creation
TOOLS AND PLATFORMS
Data and Document Management: Microsoft Office, Google Workspace
Communication: Zoom, Google Meet, WhatsApp, Slack, Email
Project and Task Management: Trello, HubSpot
CRM and Automation: GoHighLevel, KEAP, ActiveCampaign
Finance and Invoicing: Xero
Marketing and Design: Canva, Facebook, LinkedIn, Instagram, CapCut
AI and Research Tools: ChatGPT, Gemini, Perplexity, TurboScribe6+ years back office assistance to overseas clients focusing mainly on data entry, internet research, and file management. Detail-oriented and fast-learner, willing to learn new skills to improve performance.
Check out my LinkedIn profile for more details: -----------.-----------/in/nicolesomebang
