I?m a registered nurse with an active PRC license and Virtual Assistant for more than 3 years. I?m a high-achiever, self-disciplined and hard working with skills and qualities to match the job description for Healthcare VA. My strengths include being a fast worker, quick learner, fitting into a team quickly and taking ownership of complex problems to achieve successful outcomes. I earned an 88.80% rating in the Nursing Licensure Examination and completed certifications in Medical VA, medical scribing, medical billing and coding, and HIPAA compliance, which allow me to work confidently in a remote healthcare setting. In my previous role as a Healthcare CSR for U.S. healthcare accounts, I handled patient scheduling, insurance verification, claims/billing inquiries, inbound/outbound calls and HIPAA-compliant documentation. I consistently achieved Top 1 QA performance with a 100% KPI score. Separately, in a non-healthcare role at FacilityBot, I was promoted to Team Leader due to consistent performance and strong ownership of responsibilities, which strengthened my leadership, organization, and communication skills. If selected, my initial goals are to quickly learn your workflows, work collaboratively with the team, and consistently deliver accurate, patient-centered support that adds value to the practice.
