Customer Service Specialist | E-commerce Support | Gorgias, Zendesk & Shopify
Experienced Customer Service Specialist with a strong background in e-commerce customer support, handling customer inquiries, order concerns, refunds, returns, cancellations, subscriptions, shipping issues, and payment-related concerns.
I am skilled in providing professional and empathetic support while focusing on customer satisfaction, problem-solving, retention, and clear communication. I am organized, detail-oriented, dependable, and comfortable working independently in fast-paced remote environments.
Customer Service & E-commerce Tools:
* Gorgias
* Zendesk
* Shopify
* Stripe
* PayPal
* CheckoutChamp
* Funnelish
* Trustpilot
* ShipsForUs
* ClickUp
* Calendly
* Loom
* Fulfil Manager
Communication & Productivity Tools:
* Google Workspace
* Microsoft Teams
* Zoom
* Google Meet
* Avaya
* Cisco
Additional Skills:
* Email & Chat Customer Support
* Order & Subscription Management
* Refunds, Returns & Dispute Handling
* Customer Retention
* Complaint Resolution & De-escalation
* Problem-Solving
* Written Communication
* Time Management
* Attention to Detail
* Computer Proficiency
I am looking for a long-term Customer Service / E-commerce Support role where I can use my experience to provide excellent customer experiences while helping the business maintain strong customer relationships.
