I am an experienced customer service representative with over a decade of expertise in sales and marketing. I have a strong background in administrative tasks; I worked and processed documents, supported the team's needs, and supervised fundamental filing in the database.
I had the opportunity to work with multiple clients as a Customer service representative. My main tasks included responding to customer inquiries and concerns promptly and professionally via live chat, email, and social media platforms. I also process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction. Manage order tracking and provide updates to customers
regarding their purchases. Collaborate with internal teams to resolve order-related issues and escalate complex cases when necessary.
I’m currently working as a freelance Virtual assistant; my main responsibilities are:
Web and product research
Purchasing and sourcing agent
Sending emails
Cleaning Excel files
Database basic filing
Event coordination
Liaison
Before working from home, I was an onsite Customer Support Supervisor, I managed inbound and outbound operations and resolved issues from various departments on time. Overall in-charge in the coordination of all logistics concerns with the appropriate department and following the correct
handling process.
I’m proficient in communication tools like Slack, Zoom, Microsoft Teams, and Skype. I also have experience using Microsoft MS Office Suite, Google Docs, Google Spreadsheet, Canva, Zoho CRM, and Shopify. I have extensive lead generation, social media management, and graphic design skills.
Verified
