• Constant customer contact, keeping in touch and managing their needs, bringing their voice into the
Client’s environment so the company knows they’re delivering the best possible client service.
• Building long-term relationships with clients.
• Working with Digital team to recommend, design and implement digital projects to increase Clients'
company’s revenue.
• Prepare and present reports on their progress to clients via monthly meetings.
• Keep abreast with new trends in digital technology
? Understand clients and their business and collaborate with them to mutually grow business together.
• Strong service acumen and understand the value of setting SLA and KPI’s which have been aligned to the customer experience.
• Work with across cross-functional teams, especially operations to manage customer challenges to a resolution that satisfies the customer, our staff and stakeholders
• Complaints and confrontations - able to listen and understand the customer's issue. - Dissect the issue (deep dive into the "actual" issue). Listen, Understand, Asses, Present a solution.
• Be a customer advocate. Owning their issues and can confidently navigate and collaborate with business leaders until their issues are resolved.
• Keeping clients updated on updates and progress
• Collaborate well with other teams across the organization and you remain focused on quality output
• The Go to person for clients' concerns
• Handling difficult situations with clients (i.e.) Collections.
• Providing the transitional link from sales to operation and ensure that we give the customer a Hyper Care experience during the on-boarding process.
Verified
