Hello there, I'm Jessa Mae from the Philippines. I am an Executive Virtual Assistant with over 3 years of experience in administrative support and customer service via phone, email, and chat. I’ve supported fast-paced teams with order management, ticketing, account handling, billing, and vendor coordination to help keep operations organized and customers well supported. I handle order processing, fulfillment tracking, refunds, cancellations, account updates, payment processing, customer inquiries, vendor coordination, and accurate record-keeping in high-volume environments where speed and accuracy are important.
Tasks I can help you with:
General administrative support
Customer service (email, phone, chat)
Inbox & email management
Book flights & accommodation
Calendar management
Appointment scheduling
Meeting coordination
Lead generation & lead qualification
Appointmnet setting
Data entry & data validation
Order processing
Order fulfillment
Order tracking
Order management
Customer account management
Customer inquiry handling
Handle customer inquiries & complaints
Manage returns & replacements
Maintain detailed records of customer interactions
Track shipments and send tracking information to customers
Maintain organized order records and spreadsheets
Resolve customer issues proactively
Maintain strong relationships with suppliers
Generate and send customer invoices
Coordinate with warehouse/logistics on order fulfillment
Process documentation & SOP creation
Proactively identify opportunities to streamline workflows
Handle data entry and generate reports
Why work with me:
Highly organized, attention to details and proactive
Communicates clearly with both customers and suppliers
Excellent written communication skills with a friendly demeanor
With strong attention to detail and the ability to manage multiple tasks
Tech-savvy with the ability to quickly learn new CRM software, support tools
Let's work together this year.
You need an online assistant with the right experience, som,eone who won't leave you hanging when things get tough at work. That's me. Message me today and let's chat soon.
Creative Problem Solving, Critical Thinking, Typing, Customer Service, Virtual Assistant, Office and Administration, Computer Literacy, English Proficiency, Project Management, Operation Management, Inventory Management, Phone Support
