Results-driven IT Support Professional with 12+ years of experience providing Tier 1–Tier 2 and enterprise-level technical support across telecommunications, streaming technology, and corporate IT environments. Skilled in troubleshooting complex hardware, software, and network issues, administering Windows 11, Active Directory, and Microsoft 365, Azure, Exchange Online, Intune, SharePoint Admin center, M365 Defender, and delivering ITIL-aligned service excellence. Recognized for strong problem-solving, cross-team collaboration, and consistently exceeding performance targets while maintaining 90%+ customer satisfaction ratings.
