19+ years of combined experience in customer operations, semiconductor manufacturing, production planning, and digital marketing. Throughout my career, I have supported global EMS customer accounts, RFQ management, reporting, process optimization, and cross-functional operations while ensuring excellent customer service and business continuity.
I am passionate about streamlining processes, improving operational efficiency, and turning data into actionable insights. I have developed and implemented automation, reporting, and analytics solutions using Power BI, Excel VBA, Power Query, SharePoint, Power Platform, and Copilot Studio to reduce manual work, shorten turnaround times, improve data visibility, and support data-driven decision-making.
My experience includes managing global EMS customer accounts across multiple end customers and ship-to locations, mentoring and training new Customer Service Representatives, supporting cross-regional knowledge transfer, and driving continuous improvement initiatives through automation and digital transformation projects.
Core Areas of Expertise: ✔ Customer Operations & Customer Support
✔ RFQ Management & Order Management
✔ Power BI & Data Analytics
✔ Excel VBA & Power Query Automation
✔ KPI Reporting & Customer Response Analytics
✔ Process Improvement & Workflow Automation
✔ AI & Copilot Studio Solutions
✔ Cross-Functional Collaboration & Knowledge Transfer
