Hi I'm Glenn! With over 3 years of experience supporting executives and managing international clients, I specialize in Administrative Support, Project Management, and Customer Service, with a focus on Real Estate and Airbnb Property Management.
I help busy professionals streamline their operations, increase productivity, and focus on what matters most, growing their business.
What I Bring to the Table:
Calendar & Email Management – Never miss a meeting or deadline again.
CRM & Data Entry – Keep client data accurate, organized, and actionable.
Project Management – Ensure your projects run smoothly and on time.
Social Media Support – Custom content, captions, hashtag research & scheduling.
Process Optimization – Improve your workflows to save time and boost efficiency.
Customer Service – Professional, timely, and empathetic support for your clients.
Creative Support – Graphic design for workbooks, social posts, thumbnails & more.
Light Video Editing – For content creators and marketing campaigns.
Call Center Expertise:
-8 years of experience handling international customers across voice, chat, and email channels
-Strong background in customer support, technical support, and sales handling
-Skilled in managing high-volume inquiries while maintaining quality service
-Experienced in de-escalation, issue resolution, and providing excellent customer satisfaction
-Proficient in using CRM tools and ticketing systems in fast-paced environments
Property Management Expertise:
Specialized in managing listings on Airbnb, VRBO, -----------, Zillow, and more.
I handle:
-Guest communication-Pricing and Listing optimization
-Claims & refunds-Work orders
-Cleaners & maintenance coordination
-Review management
-Aircover/Claims
Tools I Work With:
-Admin & Productivity: Microsoft 365 Copilot, Google Workspace, Zoom, Slack, Calendly
-Project & CRM: Asana, Trello, -----------, Salesforce, Zendesk, Reamaze
-Design & Marketing: Canva, Mailchimp
-Property Management: Track, Appfolio, Hospitable, Guesty, Hostaway, Pricelabs, Blink, RemoteLock
Whether you need help with daily admin tasks, streamlining your Airbnb business, or managing complex projects, I'm here to lighten your load and help your business thrive.
Let’s work together to bring more balance to your workday. Message me!
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