I am an Administrative and Executive Assistant with 4+ years of experience supporting U.S. and global clients across business operations, executive support, e-commerce, and customer support.
I specialize in keeping operations organized and running smoothly—handling executive and administrative tasks, managing inboxes and calendars, coordinating with clients and stakeholders, preparing reports and documentation, and ensuring work is delivered accurately and on time.
I have supported internal control and audit projects across multiple international markets, requiring a high level of accuracy, confidentiality, and accountability. I am comfortable working with global teams, resolving data requests, and providing clear, well-documented support in fast-paced environments.
In addition to operations and executive support, I bring strong experience in e-commerce and post-purchase customer support. I have managed CRM and Zendesk tickets, handled escalations and complex cases, supported frontline agents, and delivered long-term customer assistance. I have also contributed to compliant upselling and cross-selling while consistently exceeding KPIs by up to 3×.
I am known for being reliable, calm under pressure, and proactive without being intrusive. I take ownership of my responsibilities and value consistency, structure, and clear communication.
Primary focus:
Administrative and Executive Assistant
Business Operations Support
Secondary strengths:
E-commerce Assistance
Customer Support and CRM Management
Social Media Management
I am seeking a long-term, stable remote role where I can provide organized, dependable, and high-quality support.
Verified
