Although I am new to the Virtual Assistant field, I bring over eight years of strong experience in the BPO industry. I previously worked as a Customer Retention Specialist for a major telecommunications account at Accenture and as a Senior Fraud Analyst for one of the largest banks in the United States at JP Morgan Chase & Co. I also spent two year working as a Senior Implementation Consultant for a U.S.-based Human Resource and Payroll company (ADP Philippines). In addition, I have part-time experience as a Chat Customer Service Representative for a live online shopping platform (Intrepid Asia). I also worked as a Senior Pension Administrator, handling sensitive data, case analysis, and client inquiries with accuracy and confidentiality.
Through these roles, I have gained extensive expertise in HR and payroll processes, pension administration, customer service (both voice and non-voice), claims and case handling, and process documentation. I am proficient in a wide range of tools, including Outlook, Excel, Google Sheets, Gmail, OneDrive, OneNote, Citrix, Workspace, and Adobe applications.
My diverse and progressive background has equipped me with strong communication skills, adaptability, and exceptional attention to detail—qualities that I believe will allow me to excel as a Virtual Assistant.
