I am an experienced Application Support Specialist and Technical Support & Onboarding Manager with a strong background in system integrations, customer support, and financial operations.
I specialize in supporting integrations between Procore and Autodesk with accounting platforms such as MYOB, Xero, and QuickBooks Online (QBO). I assist clients with setup, troubleshooting, and ensuring smooth data synchronization across systems.
I also provide technical support via Zoom, phone, and email, delivering clear solutions and excellent customer service. In addition, I have experience supporting a VPN provider, handling connectivity issues, user concerns, and technical troubleshooting.
Beyond technical support, I have a background in banking operations, specifically in collections and billing, where I developed strong attention to detail, problem-solving skills, and the ability to handle sensitive financial information.
I am reliable, detail-oriented, and committed to helping businesses streamline processes and deliver a great user experience.
