I love giving excellent service and finding appropriate solutions to problems. I am a customer service agent in airline company and was able to manage people as I was promoted as team leader few months after. I am also a travel consultant and operations manager for travel agency. I contributed to company's growth and profit and made a good impact on organizational outcomes by reaching the quota/target increasing sales and profit, maintaining KPI, thoroughly understanding the issues at hand, locating the underlying reason, manage the employees, and making sure all essential fixes have been implemented. I am familiar with programs like CRM, Dropbox, Google Sheets and Google Docs, Word Press, Microsoft Excel, Word, and PowerPoint, outlook, GMass, Gmail, and calendly. I am also familiar with programs like Outlook and Gmail.
