Work Experience
Account Specialist Citibank
May 2024 – December 2024
I Managed inbound/outbound calls, email and chat from Citibank cardholders. We offer to upgrade their card type these upgrades are designed to give clients more value, such as higher rewards, exclusive perks, and improved features. - Resulting in increased product adoption and contributing directly to overall sales increase and customer retention.
Human Resource Assistant - Subic International Golf Club
November 2022 – April 2024
Handled employee inquiries, provided clerical support, and assisted with timekeeping and payroll processing.
Account Specialist - Lexington Law Firm
June 2021 – October 2022
Educate clients on the credit repair process and recommended service upgrades that could help improve their credit standing more effectively. This led to more clients choosing premium plans, resulting in increased client retention and improved sales performance.
Customer Service Representative Smart Communications
August 2020 – June 2021
Handled technical support and billing inquiries. Proposed suitable products and services, including plan upgrades, device add-ons, and promotional bundles-contributing to a customer satisfaction and sales growth.
Guest Experience Leader/Front Counter - McDonalds
September 2017 – September 2020
Processed transactions efficiently that enhanced sales by engaging customers with great customer service, promoting add-ons product, and ensuring a positive checkout experience that encouraged repeat visits.
