Customer and technical support professional with 10+ years of experience supporting global customers through chat and email channels in fast-paced, remote, and BPO environments.
I specialize in non-voice support, providing clear, efficient, and empathetic assistance while meeting strict SLAs, CSAT targets, and KPIs. My background includes technical troubleshooting, app support, escalations, quality assurance, and team supervision for US-based clients.
In addition to support, I bring hands-on experience in email outreach, lead generation, and appointment setting, giving me a strong understanding of customer journeys from first contact to resolution.
Highly comfortable working remotely and independently, with proven proficiency in Zendesk, Intercom, Salesforce, Microsoft Office, Lark, and Asana. Known for strong written communication, attention to detail, and the ability to handle multiple conversations without sacrificing quality.
Currently seeking a remote chat and email support role where I can deliver excellent customer experiences and contribute to a growing support team.
