As a Customer Service Representative, I professionally managed over 50 calls daily, providing members with accurate information on plan specific medicine coverage, copay and insurance. I ensured HIPAA compliance, processing monthly premium payments, and managing medication orders. Additionally, I facilitated tier exception petitions, enabling members to access non-formulary medications at lower costs.
As a Administrative Assistant, I was responsible for procurement activities including negotiating with suppliers, placing purchase orders and tracking invoices for timely payment. I also manages delivery operations, collaborate with sales dept. to optimize routes, and performs various office tasks including reconciling invoices, processing payments, maintaining petty cash, preparing sales reports, issuing invoices and managing deposits.
