I assist SaaS and online businesses with customer communication by managing email, chat, and customer support workflows. With over six years of experience in customer service and web hosting support, I handle billing inquiries, subscription upgrades, domain concerns, and email support requests while maintaining organized workflows and timely responses.
I use Zendesk, Outlook, Gmail, Slack, Microsoft Teams, and internal ticketing systems to manage 80+ customer messages daily. I am experienced in handling support queues, tracking customer interactions, maintaining accurate documentation, and ensuring proper follow-ups and issue resolution.
My core services include:
• Email Support
• Chat Support
• Customer Support
• Phone Support
• Inbox Management
• Ticket Management
• Administrative Support
I am available for part-time or full-time remote work and can work flexible schedules across US and EU time zones.
I am looking for a long-term opportunity where I can provide consistent and dependable support as part of a growing team. I value professionalism, clear communication, accountability, and being someone clients can rely on for organized and efficient support operations.
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