I am an STR Operations and Customer Experience professional with over 10 years of experience in remote service environments, workforce operations, and property coordination.
Most recently, I managed maintenance coordination for a portfolio of over 250 short-term rental properties across U.S. markets. My role focused on vendor dispatch, cross-functional collaboration, issue prioritization, and ensuring properties remained guest-ready in high-volume conditions.
Before transitioning into STR operations, I built my career in customer service leadership, real-time queue management, and training development. I have supervised teams of up to 50 agents, supported SLA compliance, and created process documentation used across multiple client accounts.
I bring a structured, operations-focused mindset to every role, combining service quality, process improvement, and accountability in fully remote environments.
I am currently open to STR Operations, Customer Experience, and Remote Operations leadership opportunities.
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