Experienced IT Support Specialist and Embedded Software Engineer with hands-on expertise in end-user technical support (L1), hardware/software troubleshooting, and automation scripting. I’ve provided responsive support in diverse environments, including on-site and remote setups.
Skilled in:
- End-user support / Level 1 technical support, issue diagnosis, ticketing systems (e.g., ServiceNow)
- Computer hardware and software troubleshooting (Windows, MS Office, basic networking)
- Python scripting (automation tools, config tools, GoogleTest unit testing)
- Embedded system development (STM32, S32K144, Raspberry Pi)
- AUTOSAR tools like EB Tresos and Yocto
- Adhering to MISRA-C, ASPICE, and V-Model methodologies
- Customer-focused troubleshooting and user training (Magento, LeverEdge)
I am detail-oriented, committed to high-quality output, and continuously learning.
Currently open for part-time (4 hours/day) or project-based freelance roles in:
- IT support or helpdesk (L1 roles)
- Automation scripting / Python development
- Embedded systems and support-related tasks
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