STR Operations VA | Airbnb Case Manager Alumni | Guest Experience & Turnover Coordination | U.S. Time Zone Ready

As a former Airbnb Case Manager and short-term rental operations VA, I help vacation rental hosts and property management companies run smoother, more efficient operations, so you can focus on growing your portfolio instead of putting out fires.

With 13+ years of customer service experience and direct, hands-on experience supporting US-based STR teams, I bring both deep platform knowledge and a sharp operational mindset that busy property managers actually need.

Here's what I can take off your plate:

• Guest communication, pre-stay, during stay, and post-stay
• Airbnb & VRBO reservation management
• Listing updates and new property onboarding
• Turnover coordination with cleaners and inspectors
• Maintenance scheduling and follow-ups
• Responding to and managing guest reviews
• Property inventories and operational tracking
• Process documentation and workflow improvement

Tools & Platforms I Work With:

• Airbnb & VRBO
• LiveRez & Breezeway
• Ruebarue
• Google Workspace
• Notion, Trello & Slack

I'm organized, proactive, and I take full ownership of my work. I communicate clearly with guests, teams, and property owners, and I'm always looking for ways to tighten up processes and keep things running smoothly.

I work comfortably in U.S. time zones and thrive in remote, collaborative environments.

If you're a vacation rental host or property management company looking for someone who already knows how Airbnb operates, communicates like a pro, and keeps your operations tight, let's talk.